Here are some of the most frequently asked questions to help you out with any questions you may have.
All orders can be placed via our website using credit card or by submitting a purchase order (PO) to services@ibtbioservices.com. If you use your account login to purchase any products, POs can be directly uploaded during checkout. Please call us at (877) 411-2041 to make a payment using a credit card OR Credit Card payments can be made via our website OR you can call us at (877) 411-2041 to make a payment using a credit card.
Our standard payment term is NET30.
Yes, standard sales taxes apply. If you are a tax-exempt organization, please provide us with your tax-exempt certificate and your invoice will be adjusted accordingly.
Please contact us at services@ibtbioservices.com for bulk orders discounts and shipping timelines.
Shortly after your order has been successfully submitted online through our storefront, you should receive an order confirmation to your email from our automated system. If you have placed the order with our product representative, all details will be provided via email.
All reagents that require long term storage at temperatures below 0°C or at 4°C are packaged with dry ice or on ice packs, respectively.
All our products are shipped from our headquarters which is based on the East Coast in Rockville, Maryland. Items are shipped through FedEx Priority with delivery within 1-2 days from shipment. Any domestic order that is received/processed after Thursday at 1:00pm (EST) will be shipped on the following Monday.
Items are shipped through FedEx International Priority Express with delivery within 2-3 days. Delivery time may vary depending on each country’s customs process. Any international order that is received/processed after Wednesday at 1:00pm (EST) will be shipped on the following Monday. For shipments to Europe, Japan and Korea, please contact our authorized distributors for your territory. (Link to distributor page).
For concerns regarding quality issues unrelated to temperature, customers may request a return or exchange within 7 days of receipt. Our quality control team will assess the returned items, and upon confirmation of the issue, a decision will be made to replace the product or issue a refund.
If customers mistakenly order the wrong reagent, we may consider exchanges under certain conditions. Items that have not yet been shipped or unopened packages can be exchanged. The customer will be responsible for shipping costs.
To initiate a return or exchange, customers must contact our Product Representatives team at services@IBTBioservices.com.
Note: All returns/exchanges must be shipped back within 7 days of notifying our product representatives about the issue. We reserve the right to refuse returns that do not meet the specified conditions outlined in this policy.
At IBT Bioservices, we pride ourselves on our comprehensive support for grant applications, catering to the diverse needs of researchers and institutions across various fields. We offer specialized assistance in navigating the intricacies of grant applications. Our experienced team understands the significance of thorough and compelling grant applications. We provide tailored support at every stage of the process, from conceptualization to submission, offering guidance on project design, budgeting, letter of support, vertebrate animal sections and Section IIA forms. Whether you’re applying for federal, state, foundation, or private grants, we have the expertise to streamline the process and maximize your chances of securing funding.
IBT’s capabilities include BSL-2 testing. We offer BSL-3 and –4 testing capabilities through our partners.
To explore potential career opportunities with us please navigate to the Careers section of our webpage where you will find a list of current job openings, each accompanied by detailed job descriptions and application instructions. IBT is an equal opportunity employer.
The client assumes all financial responsibility for any customs-related delays that may occur.